Refund Policy
Shipping charges will be only refunded for items which are incorrect or damaged on arrival (DOA). Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or redelivery.
With the exception of incorrect or damaged on arrival (DOA) order, a shipping charge of $6.99 or actual postage (whichever is higher), along with any incurred return shipping charge will be deducted from order total before refund.
10% restocking fee will apply to all packages which are returned, unless otherwise stated.
Once a return is received successfully and verified to be in good order, the refund less shipping charges and restocking fee will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.
No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or redelivery.
With the exception of incorrect or damaged on arrival (DOA) order, a shipping charge of $6.99 or actual postage (whichever is higher), along with any incurred return shipping charge will be deducted from order total before refund.
10% restocking fee will apply to all packages which are returned, unless otherwise stated.
Once a return is received successfully and verified to be in good order, the refund less shipping charges and restocking fee will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.
No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
